Webinars

DATA VISUALIZATIONS FOR DECISION-MAKING

Wednesday, March 6, 2019 at 1:00-2:00 Eastern/10:00-11:00 Pacific

Presenters: Katina Jones, Statistical Research Analyst at Mid-Continent Public Library and Lindsay Hanson, Data Analysis Librarian at Sno-Isle Libraries

As libraries become increasingly data-driven the need for useable data also expands. The process of determining what data is needed to answer a question and translating that into actionable information is complicated and has many potential pitfalls. Learn how Sno-Isle Libraries and Mid-Continent Public Library are navigating this process to create and share visualizations to inform decisions. Attendees will learn best practices for the process of turning raw data into visualizations and how to tailor them for their intended audience.

Katina Jones is the Statistical Research Analyst at Mid-Continent Public Library. She gets to spend most of her time examining statistics, demographics, and program survey results from the Library’s 35 locations to support their data-driven decision making. Prior to MCPL, she was the State Data Coordinator at the Missouri State Library, working with the IMLS and Census Bureau to collect and distribute statistics for the state. Ms. Jones received her bachelor’s degree in Applied Psychology and Social Science from Alverno College in Milwaukee, Wisconsin.

Lindsay Hanson is the Data Analysis Librarian at Sno-Isle Libraries, where she is responsible for managing data, evaluating public services and providing data visualizations and analyses to inform decisions. She believes that a culture of evidence-based decision making is the key to improving the efficacy of organizations and increasing the potential for community impact.

Connection Information:

You do not need to register for this free webinar. It will be recorded and the archive will be available afterward at ripl.lrs.org/webinars.

Audio will be via VOIP. You can listen to the webinar with a USB headset or your computer speakers.

In advance of the meeting, please run through the connection test:

https://na1cps.adobeconnect.com/common/help/en/support/meeting_test.htm

Access the meeting room online at https://enetlearning.adobeconnect.com/ripl/

Please enter your name as you log in as a guest.

Please consider logging in to the meeting 5-10 minutes in advance to make sure we can troubleshoot any technical issues, and not take time away from our session to do so.

 

The Data We Don’t Collect: How It Drives Funding Decisions By People Who Don’t Use the Library

Tuesday, November 13, 2018, 12:00-1:00 Eastern/9:00-10:00 Pacific

The webinar archive can be found here with slides available here.

Presenter: John Chrastka, Executive Director, EveryLibrary

We know from both the 2008 and 2018 iterations of “From Awareness to Funding” that the library user status of the voter does not matter on Election Day. Funding decisions for libraries are often made by voters with little-to-no familiarity with the library, or by elected officials who are themselves non-users. Our industry’s focus on measuring, understanding, and improving the user experience is well developed and robust. But we lack a consistent and disciplined approach to collecting and sharing insights about the value system of non-users. Join EveryLibrary executive director John Chrastka for an overview of the “From Awareness…” findings and participate in a discussion of how concerned library data professionals could cooperatively begin to fill in these missing data pieces.

John Chrastka is founder and executive director of EveryLibrary, the first Super PAC for libraries. Since 2012, EveryLibrary has provided pro-bono support to 77 library communities with ballot measures and tax referendum, helping win over $261 million in stable tax funding. He is a former Board president of the Berwyn (IL) Public Library and RAILS, the Reaching Across Illinois Libraries System. Prior to EveryLibrary, he was a partner in AssociaDirect, an association consultancy, and was Director for Membership Development at ALA. He was recognized by Library Journal in 2014 as a Mover & Shaker.

Connection Information:

You do not need to register for this free webinar. Please note that it is limited to the first 100 participants. It will be recorded and the archive will be available afterward at ripl.lrs.org/webinars.

Audio will be via VOIP. You can listen to the webinar with a USB headset or your computer speakers.

In advance of the meeting, please run through the connection test:

https://na1cps.adobeconnect.com/common/help/en/support/meeting_test.htm

Access the meeting room online at https://enetlearning.adobeconnect.com/ripl/

Please enter your name as you log in as a guest.

Please consider logging in to the meeting 5-10 minutes in advance to make sure we can troubleshoot any technical issues, and not take time away from our session to do so.

F3: Fine-Free Future

Wednesday, June 6, 2018, 2:00-3:00 Eastern/11:00-12:00 Pacific

The archive of the webinar can be found here with slides available here.

Presenters: Sarah Houghton, Director, San Rafael Public Library, Peter Bromberg, Executive Director, Salt Lake City Public Library, and Gretchen Caserotti, Library Director, Meridian Library District

     

Libraries continue to strive toward more equitable access even as many of our communities face growing income inequalityand the question of library fines has become particularly relevant. This webinar brings together three experienced library directors who have recently eliminated some or all overdue fines at their libraries to discuss the strategies they used in their communities, the arguments for and against the elimination of fines, their plans to measure impact and success, and how they communicate the issue of overdue fines as critical to any library’s mission of equal access and social equity. As part of this discussion, they will share examples of how they used data to inform their fine-elimination process.

Connection Information:

You do not need to register for this free webinar. Please note that it is limited to the first 100 participants. It will be recorded and the archive will be available afterward at ripl.lrs.org/webinars.

Audio will be via VOIP. You can listen to the webinar with a USB headset or your computer speakers.

In advance of the meeting, please run through the connection test:

https://na1cps.adobeconnect.com/common/help/en/support/meeting_test.htm

Access the meeting room online at https://enetlearning.adobeconnect.com/ripl/

Please enter your name as you log in as a guest.

Please consider logging in to the meeting 5-10 minutes in advance to make sure we can troubleshoot any technical issues, and not take time away from our session to do so.

 

Getting Things Done: Managing Your Time… When You Have No Time

Wednesday, January 31, 2018, 10:00-11:00 AM Mountain

The archive of the webinar can be found here with slides available here

Presenter: Shelley Walchak, Director, Pine River Library

For most people, time is a tricky concept that we can only try to control. The reality is that we cannot manage time, we can only manage ourselves, others and work. This webinar will explore various aspects of time management and discuss the work-life management system, ‘GTD’Getting Things Done. The notion of GTD is that ‘with a complete and current inventory of all your commitments, organized and reviewed in a systematic way, you can focus clearly’.

Learning Objectives:
1. Recognize time management issues
2. Learn how to work with one time management system and establish priorities
3. Assist with performance and managing stress.

 

The following topics will be covered:

  • Managing our Time – what does that mean?
  • Five time management issues
  • GTD – a time management system
  • Productive behaviors
  • Five stages of workflow

Connection Information:

You do not need to register for this free webinar. Please be aware that the capacity of the webinar room is 100 participants; get there early to get a “seat!”

Audio will be via VOIP. You can listen to the webinar with a USB headset or your computer speakers.

In advance of the meeting, please run through the connection test:

https://na1cps.adobeconnect.com/common/help/en/support/meeting_test.htm

Access the meeting room online at https://enetlearning.adobeconnect.com/ripl/

Please enter your name as you log in as a guest.

Please consider logging in to the meeting 5-10 minutes in advance to make sure we can troubleshoot any technical issues, and not take time away from our session to do so.

The webinar will be recorded and the archive will be available afterward at ripl.lrs.org/webinars.

Buy-In Not Opt-Out: Creating a culture for staff driven metrics

Thursday, September 28th

12:00-1:00 Mountain/2:00-3:00 Eastern

The archive of the webinar can be found here with slides available here.

Presenter: Chris Cairo

Is staff in your Library reluctant to participate in the measurement of institutional performance? Do they seem confused by the logic model and struggle to apply it to their work? Would you like Senior Staff to make data driven decisions?

Learning Outcomes

  • Learn a method for engaging staff at all organizational levels in program evaluation.
  • Improve staff analytical skills and help the entire organization, including your Board of Trustees, focus on institutional strategy.
  • Be introduced to a performance measuring system that works.

Biography

As Director of Strategic Planning and Assessment for the Indianapolis Public Library, Chris Cairo stewards the Library’s efforts for executing and completing their Strategic Plan. She has developed a systematic approach for staff engagement, data collection and reporting tools which measure progress to satisfy stakeholders. Passionate about proving the relevance of public libraries in a community, she is committed to helping libraries tell their stories with evidence.  She holds a Masters of Library Science from the University of Michigan. With 43 years of professional experience on the front lines, providing service to patrons, developing initiatives like the IMLS funded branch library located in the world’s largest Children’s Museum, and opening the award winning Learning Curve at Central Library, she has put her innovative skills to work designing models for performance assessment.

Connection Information:

You do not need to register for this free webinar. Please be aware that the capacity of the webinar room is 100 participants; get there early to get a “seat!”

Audio will be via VOIP. You can listen to the webinar with a USB headset or your computer speakers.

In advance of the meeting, please run through the connection test:

https://na1cps.adobeconnect.com/common/help/en/support/meeting_test.htm

Access the meeting room online at https://enetlearning.adobeconnect.com/ripl/

Please enter your name as you log in as a guest.

Please consider logging in to the meeting 5-10 minutes in advance to make sure we can troubleshoot any technical issues, and not take time away from our session to do so.

The webinar will be recorded and the archive will be available afterward at ripl.lrs.org/webinars.

Lean Six Sigma: What’s In It For You?

Wednesday, May 24th

11:00-12:00 PDT/2:00-3:00 EDT

The archive of the webinar can be found here

Presenter: Jane Martel

Are you unimpressed with the progress made when trying to improve work processes? Are you dismayed with the reactions of patrons and work colleagues to change? There really is a way to head off these common work challenges! Learn how lean six sigma (LSS) may be the answer to your working woes. Overviews of successful library LSS projects – and lessons learned – will be presented.

Learning Outcomes:

  • Distinguish between lean and six sigma as problem solving methodologies
  • Classify potential projects as appropriate for using lean, six sigma, both or neither approach
  • Identify at least one process in your organization that might benefit from the use of lean or six sigma
  • Name the rationale for each tip for success presented

Biography

As the Customer Experience Coordinator for the Arapahoe Library District in Colorado, Jane Martel designs, develops and delivers customer service training for employees and manages the patron feedback system. Drawn to the power of data and committed individuals to solve work challenges, Jane uses her certifications as a Lean Six Sigma Black Belt and Quality Process Analyst to improve internal processes for the benefit of library patrons. She holds a Master of Public Administration and Bachelor of Science in Education from the University of Maine. With 30 years of professional experience in business, government, and non-profit organizations, Jane puts her passion for process improvement, data analysis and customer service to work to ensure that the patron’s experience is nothing short of…wow!

You do not need to register for this free webinar. Please be aware that the capacity of the webinar room is 100 participants; get there early to get a “seat!” The webinar will be recorded and the archive will be available afterward at ripl.lrs.org/webinars.

Connection Information:

Audio will be via VOIP. You can listen to the webinar with a USB headset or your computer speakers.

In advance of the meeting, please run through the connection test:

https://na1cps.adobeconnect.com/common/help/en/support/meeting_test.htm

Access the meeting room online at https://enetlearning.adobeconnect.com/ripl/

Please enter your name as you log in as a guest.

Please consider logging in to the meeting 5-10 minutes in advance to make sure we can troubleshoot any technical issues, and not take time away from our session to do so.