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Welcome!
#17
My name is Christopher Rumbaugh, I am the Adult Department Manager at Salem Public Library in Salem Oregon. We serve Oregon’s State Capital of nearly 170,000 as well as being a part of a tri-county consortium serving nearly 500,000 total. 

I'm super-excited for this RIPL opportunity. I cut my library teeth as LSTA manager & State Data Coordinator here in Oregon in the late 1990s. I always enjoyed the support of Keith Curry Lance of LRS in those days Smile

We are in the midst of a seismic retrofit project, which will have us completely out of the building by the end of the year. We recently formalized a Collection Development Policy (having only working procedures for decades) and having combined our Reference and Circulation desks. 

Understanding the service and information needs of users to our new “Ask Here / Combined Service” desk would help us address appropriate staffing levels. In our effort to prepare for being in a temporary location(s), understanding user needs in this regard will help inform future staffing plans. 

Here is what I'd like to evaluate: How many staff are needed for the combined service point (on various days and at various times)? What levels of staff are best to service this need, and how many of each? What level of “on the floor” staff are needed versus “behind the desk” staff? Do users feel they are getting the service they need (by type – circ vs. reference)? Do users feel they are being served in a timely way (in comparison to previously)? What and how much training is needed for new staff (Librarian and support staff) to cover combined desk needs?

I look forward to meeting you all and learning a lot!

-Christopher
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Messages In This Thread
Welcome! - by LindaHofschire - 02-20-2019, 03:08 PM
RE: Welcome! - by IAMichelle - 02-21-2019, 12:16 PM
RE: Welcome! - by placitaslibrary - 02-21-2019, 12:55 PM
RE: Welcome! - by mstrickler - 02-22-2019, 05:29 PM
RE: Welcome! - by IAMichelle - 02-25-2019, 04:52 PM
RE: Welcome! - by mstrickler - 03-05-2019, 10:12 AM
RE: Welcome! - by libraryrochelle - 02-23-2019, 08:41 AM
RE: Welcome! - by Holewinskil - 02-24-2019, 09:36 AM
RE: Welcome! - by Norma Fowler - 02-26-2019, 11:14 AM
RE: Welcome! - by iholmes - 02-26-2019, 01:50 PM
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RE: Welcome! - by Heather Hart - 02-27-2019, 11:00 AM
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RE: Welcome! - by Suzannemcgowan - 03-05-2019, 11:45 PM

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