Thread Rating:
  • 0 Vote(s) - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Welcome!
#10
Hi Everyone,

I'm Peter Bromberg, Director of the Salt Lake City Public Library.  We're so excited to host this RIPL Regional Conference!  

I attended the full RIPL conference in Atlanta this summer and also wore the hats of panel presenter, breakout session presenter, and facilitator.  It was the single best professional development experience of my life -- you all are in for a treat!  I will again be helping to facilitate during the RIPL Regional workshop next week.  

Project Description:

Data collection and analysis that would help us understand the information needs and behavior patterns of customers at our various service points to help us better align staffing at those points. The data collection could include recording and time-stamping every question at every service point in Main and/or other locations for a limited period of time (1-4 weeks?)  The analysis could include staff coding the questions to determine the type of question (directional, ready ref, in-depth ref, computer instruction, etc.) and the knowledge level required to answer the question.  

Question/Problem Statement:

What is the appropriate level (i.e. education and training) of staff and service model (desk? roving?) needed to provide excellent service to our customers?  By tracking the types of questions we get at our service points, and time/day-stamping when the questions are received, we will be better able to determine the level of staff needed (Assistant, Associate, or Librarian), and also determine whether certain service points are staffed appropriately (i.e. over or understaffed.)  We also be able to determine whether certain service points can be eliminated, and whether a roving or greeting model may better serve customer needs


Statement of Why: Why does the library need this answer/solution? What will the library be able to do after it has this answer/solution?

Addressing the problem statement will allow us to utilize our staff more efficiently, potentially saving $$, while also providing a better customer experience.

Looking forward to seeing you all in SLC!
Peter Bromberg
Executive Director
Salt Lake City Public Library 
pbromberg@slcpl.org 
801-524-8201
Reply


Messages In This Thread
Welcome! - by LindaHofschire - 02-20-2019, 03:08 PM
RE: Welcome! - by IAMichelle - 02-21-2019, 12:16 PM
RE: Welcome! - by placitaslibrary - 02-21-2019, 12:55 PM
RE: Welcome! - by mstrickler - 02-22-2019, 05:29 PM
RE: Welcome! - by IAMichelle - 02-25-2019, 04:52 PM
RE: Welcome! - by mstrickler - 03-05-2019, 10:12 AM
RE: Welcome! - by libraryrochelle - 02-23-2019, 08:41 AM
RE: Welcome! - by Holewinskil - 02-24-2019, 09:36 AM
RE: Welcome! - by Norma Fowler - 02-26-2019, 11:14 AM
RE: Welcome! - by iholmes - 02-26-2019, 01:50 PM
RE: Welcome! - by pbromberg - 02-26-2019, 10:24 PM
RE: Welcome! - by Heather Hart - 02-27-2019, 11:00 AM
RE: Welcome! - by kimfong - 02-27-2019, 11:43 AM
RE: Welcome! - by MeganEgbert - 02-27-2019, 12:17 PM
RE: Welcome! - by librariansandy - 02-27-2019, 01:16 PM
RE: Welcome! - by cvanharen - 02-27-2019, 05:11 PM
RE: Welcome! - by John Ingersoll - 02-27-2019, 06:14 PM
RE: Welcome! - by rumcd - 02-27-2019, 06:15 PM
RE: Welcome! - by mhjorting - 02-27-2019, 07:20 PM
RE: Welcome! - by bbutler - 02-28-2019, 11:13 AM
RE: Welcome! - by cwalsh@slcpl.org - 02-28-2019, 05:23 PM
RE: Welcome! - by phoecherl - 02-28-2019, 05:42 PM
RE: Welcome! - by elindberg - 02-28-2019, 07:25 PM
RE: Welcome! - by Jace - 03-01-2019, 03:39 PM
RE: Welcome! - by tbartley - 03-01-2019, 04:39 PM
RE: Welcome! - by Shaunaedson - 03-01-2019, 05:04 PM
RE: Welcome! - by jbriggs - 03-01-2019, 05:09 PM
RE: Welcome! - by marileem23 - 03-01-2019, 09:39 PM
RE: Welcome! - by Brooke - 03-02-2019, 01:13 PM
RE: Welcome! - by Patty Collins_Kansas - 03-04-2019, 08:33 AM
RE: Welcome! - by Lee Hallberg - 03-04-2019, 01:21 PM
RE: Welcome! - by megflynn - 03-04-2019, 01:22 PM
RE: Welcome! - by Patty - 03-04-2019, 02:05 PM
Hello from American Fork! - by ccrane - 03-04-2019, 02:58 PM
RE: Welcome! - by joannastankiewicz - 03-04-2019, 03:03 PM
RE: Welcome! - by dmickelson - 03-04-2019, 04:12 PM
RE: Welcome! - by lucythoms - 03-04-2019, 03:05 PM
RE: Welcome! - by Eun - 03-04-2019, 03:47 PM
RE: Welcome! - by gpage - 03-04-2019, 03:50 PM
RE: Welcome! - by jbarr - 03-04-2019, 04:06 PM
RE: Welcome! - by dmickelson - 03-04-2019, 04:07 PM
RE: Welcome! - by jlarue - 03-04-2019, 04:07 PM
RE: Welcome! - by jkuusinen - 03-04-2019, 05:17 PM
RE: Welcome! - by kthompson - 03-04-2019, 07:24 PM
RE: Welcome! - by PaulMusser - 03-04-2019, 07:35 PM
RE: Welcome! - by cameronmarlin - 03-04-2019, 08:09 PM
RE: Welcome! - by dromriell - 03-05-2019, 11:38 AM
RE: Welcome! - by Mark - 03-05-2019, 01:38 PM
RE: Welcome! - by mmaloney@slcpl.org - 03-05-2019, 04:09 PM
RE: Welcome! - by lianam111 - 03-05-2019, 05:56 PM
RE: Welcome! - by tubaclarinet - 03-05-2019, 06:03 PM
RE: Welcome! - by Tmaried - 03-05-2019, 11:00 PM
RE: Welcome! - by ltillson@evld.org - 03-05-2019, 11:00 PM
RE: Welcome! - by Suzannemcgowan - 03-05-2019, 11:45 PM

Forum Jump: