07-29-2018, 12:40 PM
Hello everyone! My name is Valerie Bell from Athens Regional Library System in Athen Ga. (go bull dawgs!). I’m looking forward to meeting you all. Below is information about my project.
DESCRIPTION: The Athens Regional Library is about to embark on our strategic direction planning process. We will need to assess current services and staff environment.
QUESTION/PROBLEM STATEMENT: We want to structure our survey questions in a way that will elicit the factual response — not the easy or routine answer. We also want to structure the questions j a way that will yield a clear direction for the outcome measurement process. We need this for both customer satisfaction current/new service surveys and staff work environment or work satisfaction surveys.
WHY: we have a multigenerational community and staff. We are attempting to create an environment that exceeds the expectations of both staff and customers and all of our stakeholders.
DESCRIPTION: The Athens Regional Library is about to embark on our strategic direction planning process. We will need to assess current services and staff environment.
QUESTION/PROBLEM STATEMENT: We want to structure our survey questions in a way that will elicit the factual response — not the easy or routine answer. We also want to structure the questions j a way that will yield a clear direction for the outcome measurement process. We need this for both customer satisfaction current/new service surveys and staff work environment or work satisfaction surveys.
WHY: we have a multigenerational community and staff. We are attempting to create an environment that exceeds the expectations of both staff and customers and all of our stakeholders.