07-26-2018, 12:25 PM
Project Description: Measure progress toward strategic goals, specifically “Continuously improve upon our core services” and the Customer Experience component.
Question/Problem Statement: Are we providing transformational experiences for our users?
Statement of Why:
- Part of library’s strategic plan
- Importance of meeting community needs in terms of core services
- Identify and measure impact of core library services
Question/Problem Statement: Are we providing transformational experiences for our users?
Statement of Why:
- Part of library’s strategic plan
- Importance of meeting community needs in terms of core services
- Identify and measure impact of core library services
Janelle Youngblood, Customer Experience Librarian
Hillsboro (OR) Public Library
Hillsboro (OR) Public Library