07-25-2018, 12:27 PM
Description:
Arapahoe Libraries wants to evaluate current service level expectations for various positions and establish an objective method for determining staffing needs across departments/ branches. For this project we would like to explore the service level expectations for the information services department including what data to gather to establish capacity.
Question/ Problem:
What type of data do we look at (or should we look at) to determine a need for additional/fewer staff in the information services department?
Why:
Arapahoe Libraries leadership wants to establish an objective method for making informed decisions about creating new or refilling old positions including the ultimate impact to patrons.
Arapahoe Libraries wants to evaluate current service level expectations for various positions and establish an objective method for determining staffing needs across departments/ branches. For this project we would like to explore the service level expectations for the information services department including what data to gather to establish capacity.
Question/ Problem:
What type of data do we look at (or should we look at) to determine a need for additional/fewer staff in the information services department?
Why:
Arapahoe Libraries leadership wants to establish an objective method for making informed decisions about creating new or refilling old positions including the ultimate impact to patrons.