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Evaluation Projects
#10
Project Description:

Data collection and analysis that would help us understand the information needs and behavior patterns of customers at our various service points to help us better align staffing at those points. The data collection could include recording and time-stamping every question at every service point in Main and/or other locations for a limited period of time (1-4 weeks?)  The analysis could include staff coding the questions to determine the type of question (directional, ready ref, in-depth ref, computer instruction, etc.) and the knowledge level required to answer the question.  

Question/Problem Statement:

What is the appropriate level (i.e. education and training) of staff and service model (desk? roving?) needed to provide excellent service to our customers?  By tracking the types of questions we get at our service points, and time/day-stamping when the questions are received, we will be better able to determine the level of staff needed (Assistant, Associate, or Librarian), and also determine whether certain service points are staffed appropriately (i.e. over or understaffed.)  We also be able to determine whether certain service points can be eliminated, and whether a roving or greeting model may better serve customer needs


Statement of Why: Why does the library need this answer/solution? What will the library be able to do after it has this answer/solution?

Addressing the problem statement will allow us to utilize our staff more efficiently, potentially saving $$, while also providing a better customer experience.
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Messages In This Thread
Evaluation Projects - by LindaHofschire - 07-12-2018, 08:39 AM
RE: Evaluation Projects-Tempe, AZ - by khusser - 07-12-2018, 06:07 PM
RE: Evaluation Projects - by llewis@showlowaz.gov - 07-16-2018, 11:40 AM
RE: Evaluation Projects - by thamby@slcpl.org - 07-16-2018, 06:59 PM
RE: Evaluation Projects - by lesliempartridge - 07-23-2018, 12:02 PM
RE: Evaluation Projects - by dmfarabaugh - 07-17-2018, 10:19 AM
RE: Evaluation Projects - by Becky Schneider - 07-18-2018, 01:22 PM
RE: Evaluation Projects - by ChristaWerle - 07-18-2018, 02:18 PM
RE: Evaluation Projects - by MelanieUMorgan - 07-18-2018, 03:37 PM
RE: Evaluation Projects - by cindyjewett - 07-19-2018, 11:03 AM
RE: Evaluation Projects - by pbromberg - 07-19-2018, 01:55 PM
RE: Evaluation Projects - by kdebertin - 07-20-2018, 07:52 AM
RE: Evaluation Projects - by rhastings - 07-20-2018, 09:18 AM
RE: Evaluation Projects - by Stephen Kight - 07-20-2018, 12:41 PM
RE: Evaluation Projects - by Nan Carmack - 07-20-2018, 02:17 PM
RE: Evaluation Projects - by sdermont - 07-20-2018, 02:35 PM
RE: Evaluation Projects - by kosinskik - 07-20-2018, 02:51 PM
RE: Evaluation Projects - by gcaserotti - 07-20-2018, 03:20 PM
RE: Evaluation Projects - by bhinson - 07-20-2018, 03:29 PM
RE: Evaluation Projects - by JennyPierce - 07-22-2018, 10:44 PM
RE: Evaluation Projects - by lesliempartridge - 07-23-2018, 07:19 AM
RE: Evaluation Projects - by KarenDeAngelo - 07-23-2018, 02:43 PM
Shared interests survey - by Mary Jo Finch - 07-23-2018, 02:59 PM
Evaluation Project - by smcintyre - 07-23-2018, 03:40 PM
RE: Evaluation Projects - by jsimms - 07-23-2018, 03:59 PM
RE: Evaluation Projects - by sflibrarian - 07-23-2018, 06:42 PM
RE: Evaluation Projects - by jwright239 - 07-24-2018, 08:55 AM
RE: Evaluation Projects - by becky.heil - 07-24-2018, 09:49 AM
RE: Evaluation Projects - by cherrmann - 07-24-2018, 10:32 AM
RE: Evaluation Projects - by katelovan - 07-24-2018, 10:37 AM
RE: Evaluation Projects - by lbartell - 07-24-2018, 10:38 AM
RE: Evaluation Projects - by AndreBracy - 07-24-2018, 11:13 AM
RE: Evaluation Projects - by KarenDeAngelo - 07-24-2018, 11:55 AM
RE: Evaluation Projects - by Ashley - 07-24-2018, 11:30 AM
RE: Evaluation Projects - by ShannonSchultz - 07-24-2018, 01:14 PM
RE: Evaluation Projects - by AmyGrasmick - 07-24-2018, 02:24 PM
RE: Evaluation Projects - by Jmiller - 07-24-2018, 03:39 PM
RE: Evaluation Projects - by Gizelle Guyette - 07-24-2018, 03:49 PM
RE: Evaluation Projects - by CorySVT - 07-25-2018, 08:29 AM
RE: Evaluation Projects - by dtorgerson - 07-25-2018, 10:31 AM
RE: Evaluation Projects - by acartwright - 07-25-2018, 12:27 PM
RE: Evaluation Projects - by lgelskey - 07-25-2018, 12:28 PM
Evaluation Projects - by Caroliegh - 07-25-2018, 12:30 PM
RE: Evaluation Projects - by palansmith - 07-25-2018, 02:36 PM
RE: Evaluation Projects - by presendiz - 07-25-2018, 03:18 PM
RE: Evaluation Projects - by rdipilato - 07-25-2018, 04:41 PM
RE: Evaluation Projects - by nlogan - 07-25-2018, 06:36 PM
RE: Evaluation Projects - by LeslieKoller - 07-26-2018, 07:49 AM
RE: Evaluation Projects - by cvanstone - 07-26-2018, 10:07 AM
RE: Evaluation Projects - by Lisa Moncrief - 07-26-2018, 10:37 AM
RE: Evaluation Projects - by janelle.youngblood - 07-26-2018, 12:25 PM
RE: Evaluation Projects - by tswaim - 07-26-2018, 01:06 PM
RE: Evaluation Projects - by cmc1007 - 07-26-2018, 01:13 PM
RE: Evaluation Projects - by Beth McIntyre - 07-26-2018, 03:44 PM
RE: Evaluation Projects - by TrishaPatek - 07-26-2018, 04:11 PM
Evaluation Projects - by pgrant@azlibrary.gov - 07-26-2018, 05:39 PM
RE: Evaluation Projects - by msmith - 07-26-2018, 06:31 PM
RE: Evaluation Projects - by shambrye - 07-26-2018, 06:33 PM
RE: Evaluation Projects - by lmason - 07-26-2018, 06:53 PM
RE: Evaluation Projects - by chtrotter - 07-27-2018, 07:20 AM
RE: Evaluation Projects - by edgraves - 07-27-2018, 12:33 PM
RE: Evaluation Projects - by saradonegan - 07-27-2018, 01:08 PM
RE: Evaluation Projects - by Joy Garretson - 07-27-2018, 01:13 PM
RE: Evaluation Projects - by Amber Gregory - 07-27-2018, 01:56 PM
RE: Evaluation Projects - by vickichaney - 07-27-2018, 01:58 PM
RE: Evaluation Projects - by jjordebrek - 07-27-2018, 03:06 PM
RE: Evaluation Projects - by mbrodar - 07-27-2018, 03:17 PM
RE: Evaluation Projects - by bmills1965 - 07-27-2018, 03:44 PM
RE: Evaluation Projects - by lindsygardner - 07-27-2018, 04:16 PM
RE: Evaluation Projects - by Vharris - 07-27-2018, 04:16 PM
RE: Evaluation Projects - by btaylor - 07-27-2018, 07:28 PM
RE: Evaluation Projects - by Molly Luby - 07-28-2018, 08:34 AM
RE: Evaluation Projects - by anitasummers - 07-28-2018, 09:19 AM
RE: Evaluation Projects - by smacaulay - 07-28-2018, 10:40 AM
RE: Evaluation Projects - by Bcruz - 07-28-2018, 12:40 PM
RE: Evaluation Projects - by leubanks - 07-28-2018, 02:32 PM
RE: Evaluation Projects - by TBivens - 07-28-2018, 02:55 PM
RE: Evaluation Projects - by Ames - 07-28-2018, 04:51 PM
RE: Evaluation Projects - by mdriskell - 07-28-2018, 08:31 PM
RE: Evaluation Projects - by hsmith - 07-29-2018, 11:19 AM
RE: Evaluation Projects - by DonnaBrumby - 07-29-2018, 12:15 PM
RE: Evaluation Projects - by Vbell - 07-29-2018, 12:40 PM
RE: Evaluation Projects - by senaloyd - 07-29-2018, 02:06 PM
RE: Evaluation Projects - by roycummings - 07-29-2018, 02:38 PM
RE: Evaluation Projects - by AmberBrookins - 07-29-2018, 09:28 PM
RE: Evaluation Projects - by astanley - 07-30-2018, 06:55 AM

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