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Intros and Evaluation Project
#8
Hi there! My name is Becky Herrmann and I am the Library Director in Chelmsford, MA - I would like our library to evaluate the location, use and staffing of all of our public desks - that is the general project. For the drilled-down specific, I would like to take a look at our Reader's Advisory/INFO desk to evaluate how effective it has been. I will need to look at the desk stats for patron interactions, # and type of transactions - ref and RA questions versus directional etc - I will have to seek patron testimonials on how this particular location and/or service lhas helped them or not. I need to look at desk scheduling -- including staffing costs and allocation, and the effect pulling staff from other departments to staff this desk has had on their department schedules. And I am looking forward to hearing all of your thoughts on what other kinds of data and metrics I need to evaluate this service.
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Messages In This Thread
Intros and Evaluation Project - by LindaHofschire - 04-23-2018, 08:57 AM
RE: Intros and Evaluation Project - by ellendolan - 05-01-2018, 06:41 AM
RE: Intros and Evaluation Project - by Cames - 05-01-2018, 08:33 AM
RE: Intros and Evaluation Project - by Refina - 05-04-2018, 01:52 PM
RE: Intros and Evaluation Project - by BeckyH - 05-01-2018, 11:47 AM
RE: Intros and Evaluation Project - by dsmelcer - 05-01-2018, 01:13 PM
RE: Intros and Evaluation Project - by prathnam - 05-03-2018, 02:35 PM
RE: Intros and Evaluation Project - by Kim Butler - 05-04-2018, 09:36 AM
RE: Intros and Evaluation Project - by awaring - 05-04-2018, 10:29 AM
RE: Intros and Evaluation Project - by tstewart - 05-04-2018, 10:32 AM
RE: Intros and Evaluation Project - by ktolson - 05-04-2018, 01:00 PM
RE: Intros and Evaluation Project - by astephens - 05-04-2018, 01:32 PM
RE: Intros and Evaluation Project - by Rebecca - 05-04-2018, 01:44 PM
RE: Intros and Evaluation Project - by Pat McLeod - 05-04-2018, 01:44 PM
RE: Intros and Evaluation Project - by Jessica F - 05-04-2018, 02:10 PM
RE: Intros and Evaluation Project - by JWertkin - 05-04-2018, 02:21 PM
RE: Intros and Evaluation Project - by Lorraine - 05-06-2018, 05:53 AM
RE: Intros and Evaluation Project - by oberhasli - 05-06-2018, 12:14 PM
RE: Intros and Evaluation Project - by maturevich - 05-06-2018, 10:37 PM
RE: Intros and Evaluation Project - by tsilva - 05-06-2018, 10:50 PM

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