Intros and Evaluation Project

[BeckyH]

Hi there! My name is Becky Herrmann and I am the Library Director in Chelmsford, MA - I would like our library to evaluate the location, use and staffing of all of our public desks - that is the general project. For the drilled-down specific, I would like to take a look at our Reader's Advisory/INFO desk to evaluate how effective it has been. I will need to look at the desk stats for patron interactions, # and type of transactions - ref and RA questions versus directional etc - I will have to seek patron testimonials on how this particular location and/or service lhas helped them or not. I need to look at desk scheduling -- including staffing costs and allocation, and the effect pulling staff from other departments to staff this desk has had on their department schedules. And I am looking forward to hearing all of your thoughts on what other kinds of data and metrics I need to evaluate this service.