Intros and Evaluation Project

[aswitzer]

My name is Amy Switzer and I am the director of the Shaker Heights Public Library, a suburban library system.
 
The big project is to evaluate our organizational structure to determine the best model for our future (and as we plan a renovation).

For this project the plan is to evaluate the optimal staffing for our Administration Department, as we have vacancies to fill in the next few months.

Big picture questions include

• What departments should the library have and how should they be structured?
  
• What are optimal staffing standards for each department?
  
• How do we ensure work is being done by the appropriate staff and at appropriate levels?
  
• What is the work of the reference staff in a modern library?
  • How do we best staff the reference desk?
    
  • What qualifications and staffing is best to optimize computer assistance for customers?
    
  • What work requires reference librarians and what is better done by other staff?
    
  • What qualifications do they need?
    
• How much circ and page staff do we need based on work to be done?
  
• What is the optimal staffing for our Administration Department?
  • What positions do we have
    
  • What hours do they work
    
  • What is the most cost effective way to distribute hours and job duties