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(07-16-2018, 06:59 PM)thamby@slcpl.org Wrote: [ -> ]Hi! I would appreciate feedback on this evaluation project Smile

DESCRIPTION: I would like to perform a community assessment to gain a better understanding of the people we serve and share the information with staff so they can align resources around meaningful services.

QUESTION: Who are the people that make up Salt Lake City?

WHY: We need to better understand who we serve so that we can meaningfully align resources to create positive outcomes for the people we serve.

I think this is a great project. Similar to what I'm wanting to look at which is library usage. You just said it better and were more specific. I too would like to get a better understanding of the community we serve so that we can offer programming/services that they need, which in turn will increase usage. I am fairly new to my system, going into my second year. While I am somewhat familiar with the community since I've lived and worked a few counties over, I still need to get a better grasp of exactly what my community needs.
Project Description:
 
The Montgomery County Library District would like to determine what information and training will best meet the needs of District Directors at our monthly District Meetings. We have a Five Year Plan and we conducted a District Training Needs Survey in January. We would like to use these documents to determine the best direction for our meetings.

Question/Problem Statement:
What is the question that needs to be answered or the problem that needs be solved?

How do we determine the best information and training (and in what format) to offer our District Directors?

Statement of Why:
Why does the library need this answer/solution? What will the library be able to do after it has this answer/solution?

The District holds approximately 6 District Meetings for Directors each year. We want them to be relevant and timely. We would like to thoughtfully design a training/meeting plan for the next year using a methodology that can be replicated in future years.

I have attached the District Five Year Plan and the Survey results.[attachment=25][attachment=26]
3 - In our Harwood conversations/survey, people expressed an aspiration to connect with others over shared interests.

2 - We need to know more about what those shared interests are to facilitate the development of programs or interest groups.

1 - I would like to design a survey to gather information about shared interests.
Question/Problem Statement:
What is the question that needs to be answered or the problem that needs be solved?
How can MontanaLibrary2Go (consortium of Montana libraries providing eContent to patrons) best serve the needs of library patrons with our limited budgets.  

Statement of Why:
MontanaLibrary2Go needs to make budget allocation decisions (more money to meet demand for holds or more money for a larger collection.)
In 2020, MontanaLibrary2Go will conduct an RFP and commit to a vendor contract.  We need to know what is important to our users in order to properly evaluate proposals.  

FUNCTIONALITY OF WEBISTE & APPS:

Information we want: 
Analysis of how the different interfaces are working for patrons and what they want from the interface. (Including information on importance of access to the Kindle format and side loading audiobooks to dumb devices.)
 
How that information will help us:
When we do the RFP in 2020, we will use the data to rate the importance of different aspects of proposals. 
 
ALLOCATION OF CONTENT BUDGET FUNDS:
Information we want: 
Analysis of patron priority preferences.  (Do they want a larger collection or shorter wait times?  How long are they willing to wait for items?)
 
How that information will help us:
When making budget and selection decisions, we will use the data to allocate funds and set hold ratio targets
 
FINANCIAL SUPPORT OF PROGRAM:
Information we want: 
Analysis of willingness of community to financially support MontanaLibrary2Go through monthly or yearly donations.
 
How that information will help us:
When we are looking for alternate funding for MontanaLibrary2Go, we will use data to guide fundraising activities
 
BARRIERS TO USE OF MONTANALIBRARY2GO:
Information we want:
Analysis of the reasons Montanans do not use MontanaLibraryGo.
 
How that information will help us:
When we are marketing MontanaLibrary2Go, we will use the data to create messages/campaigns.
When we are training patrons to use MontanaLibrary2Go, we will use the data to target common barriers.
When we do the RFP in 2020, we will use the data to rate the importance of different aspects of proposals. 
DESCRIPTION: Discover how the Buckeye Public Library System can best serve the Spanish-speaking population.

QUESTION:
Is revamping the Spanish-language collection enough to see an increase in serving Spanish-speaking populations? What other programs and services can be offered?

WHY: The population Buckeye serves has a high percentage of Spanish-speakers, yet our Spanish-language collection and services do not reflect this. By analyzing our steps from this point forward we can discover which routes will provide the most impact and service to the Spanish-speaking communities in Buckeye.
(07-12-2018, 08:39 AM)LindaHofschire Wrote: [ -> ]Hello!

Please share the following information about your evaluation project:

1 - a brief description of your project
2 - your question/problem statement (what is the question that needs to be answered OR the problem that needs to be solved?)
3 - your why statement (why does the library need this answer/solution? What will the library be able to do after it has this answer/solution?)

Thanks!
Linda

1- I would like to address adult programming/services. The San Felipe Community Library has not conducted adult programming, that I am aware of. This is our biggest target group that does not utilize the libraries services unless its to fax or print paperwork. I would really like for our adults to be a part of the community and participate in more events/activities.

2- How do we get adults to participate in events/activities with their families?  A handful of our young participants come to the library alone, but I would like to bridge the gap to bring in more families.

3- The library needs this to happen so that we get more families coming to the library to utilize its services. I would like to see more engagement between families.
Project Description: I will be evaluating the potential organizational, community, and economic impacts of expanding the library’s internship program for high school and college students. Specifically, I will be studying the need for and potential impact of a program focused on diversity, job readiness, and ability to achieve a living wage.

Question/Problem Statement: What is the question that needs to be answered or the problem that needs be solved?

Question(s): Will expanding the library’s internship program have a positive impact on 1) making the library’s staff more reflective of the community and 2) increasing the interns’ job readiness, college attendance/retention, and future income? How will the library measure this long-term impact, both within the organization and in the community?

In Spartanburg County, 15.5% of white residents, 27% of black residents, and 31% of Hispanic residents live below the federal poverty line. Of families with children under 18, 24% live below the poverty line. The county’s actual livable wage for one adult with one child is $14.59, which is 187% of the federal poverty guideline. Currently, over 60% of men and women in the county do not have a bachelor’s degree (highest for black males at 65.5%). Since education level is directly tied to lifetime earning potential, one way to increase the number of residents making a living wage is to create programs which promote high school completion, college attendance/retention, and job readiness. A separate but related issue is that the library’s staff does not adequately reflect the diversity of the community. In Spartanburg County, the population demographics can be broken down as follows: 51.5% female, 48.5% male, 73% white, 21% black, and 6% Hispanic or Latino. The demographics of the library’s staff do not reflect these numbers: 80% female, 20% male, 85% white, 8.5% black, and 5% Hispanic or Latino. An internship program may be a way to create a pipeline to employment for our historically underrepresented groups.

Statement of Why: Why does the library need this answer/solution? What will the library be able to do after it has this answer/solution?

Promoting the economic mobility and lifelong earning potential of residents aligns with the library’s strategic plan of “addressing community needs” and contributing to “a community pursuing positive change.” In addition to considering economic impact, the library also subscribes to the philosophy of ALA’s EDI statement, which affirms: “Concrete programs of recruitment, training, development, advancement and promotion are needed in order to increase and retain diverse library personnel who are reflective of the society we serve.” In order to define program success and achieve these goals, the library needs to answer the questions above. Measuring the potential and actual impact of this program, both before and after its creation, would generate important data to be used with internal and external stakeholders.
Project Description: The State Library of Iowa invests significant resources in providing training for new directors. Due to a variety of factors there is a high rate of director turnover in our 544 libraries.   The six district consultants provide one on one training (about 2-3 hours) during the first few months on the job, as well as answering specific questions during consulting sessions.  The State Library also provides 30 hours of class time during Public Library Management 1 and an additional 30 hours of class during Public Library Management 2.  I would like to find ways to use data and outcomes to measure our effectiveness in providing training for new directors.  

Question/Problem Statement: Is there anything the state library could do to reduce the rate of attrition? Are we adequately training directors for the job?  

Statement of Why: This is in line with the State Library of Iowa’s strategic goal of increasing libraries’ institutional capacity by “employing knowledgeable and community focused staff who incorporate the best professional practices to deliver high quality library services.” The State Library would like to ensure that our limited resources (especially staffing) are being utilized to our best advantage.  It would be a tremendous help to the library community to find ways to improve the rate of attrition of new directors.
(07-12-2018, 08:39 AM)LindaHofschire Wrote: [ -> ]Hello!

Please share the following information about your evaluation project:

1 - a brief description of your project
2 - your question/problem statement (what is the question that needs to be answered OR the problem that needs to be solved?)
3 - your why statement (why does the library need this answer/solution? What will the library be able to do after it has this answer/solution?)

Thanks!
Linda
Project:  Boone County Public Library has a strong early childhood learning program that is supported by both our strategic plan and our partnerships in the community.  We know that Family Engagement in a key strategy for success from birth to young adulthood.  Focusing on the ages of birth to kindergarten, BCPL would like to measure our capacity for family engagement and our outcomes for programs, services and collections that support family engagement.

Question:  How can BCPL measure family engagement strategies in our collections, programs and services?

Why:  BCPL is a founding and funding partner for Boone County Success by 6.  We need a way to measure our impact in the community to move the needle on kindergarten readiness.  Family engagement is a major strategy both BCPL and Boone County Success by 6 uses to meet this goal.  Research has shown that families that actively participate in their child's education from birth through young adulthood set the stage for a successful adult.  Family engagement is no longer defined as the school's domain. Family engagement happens at school, at the library and with other community partners.  Once the Library is able to look at the outcomes for family engagement we will have a better idea of how we can shape our collections, services and programs in the future to better serve our community.
Project Description:

Traffic/usage data collection and analysis will help us to effectively utilize our current staff/space resources, plan for evolution in our structure, and serve to inform our leadership of required investments to maintain quality service as our community grows. The data collection could include recording and time-stamping patron interactions with basic coding for time spent/quality of interactions for a limited period of time.

Question/Problem Statement:

What amount of space/configuration and staffing is minimally necessary to offer high quality service, including circulation, reference and readers advisory? By tracking patron traffic and the basic depth of interactions at our service points, and by including information from libraries providing high level services (based on library statistics) we will be better able to determine the level of space needed as well as the skill level of staff needed to deliver quality service.


Statement of Why: Why does the library need this answer/solution? What will the library be able to do after it has this answer/solution?

Our community is growing quickly (13% this year). The information we uncover will inform our staffing models, and our space configuration as well as serve to inform our leadership about funding requirements.
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