Jane Martel

Customer Experience Coordinator, Arapahoe Library District

Jane Martel

Customer Experience Coordinator, Arapahoe Library District

Biography

As the Customer Experience Coordinator for the Arapahoe Library District in Colorado, Jane Martel designs, develops and delivers customer service training for employees as well as manages the patron feedback system. Drawn to the power of data to solve work challenges, Jane uses her certifications as a Lean Six Sigma Black Belt and Quality Process Analyst to improve internal processes for patrons. She holds a Master of Public Administration and Bachelor of Science in Education from the University of Maine and a post-baccalaureate Certificate in Equine Administration from the University of Louisville. With 30 years of professional experience in business, government, and non-profit organizations, Jane puts her passion for process improvement, data analysis, and customer service to work to ensure that the patron’s experience is nothing short of…wow!

All session by Jane Martel