Rebecca is Managing Partner of Dysart & Jones Associates, an affiliate of PLN Focus Inc. For the past 3 years she was Director of Neighbourhood Services and Branches for Brampton Library, Ontario, leading an incredible team of Branch Managers and customer service staff intent on growing the physical and virtual branch services for one of Canada’s fastest-growing diverse cities. This included implementing PLA’s Project Outcomes for core programs and developing a blend of outcomes, testimonials and statistics for decision-making and demonstrating the Library’s value to key stakeholders. Rebecca also engaged staff at all levels to accelerate transforming Library services into customer delight experiences – removing all obstacles to customer interactions. In her work with D&J she has completed more than 100 cross-functional planning, problem-solving and organizational design projects with public and academic libraries of all sizes as well as not-for-profit organizations and Fortune 500 corporate information departments. She was also Director Professional Learning Centre at University of Toronto’s iSchool. She is a Fellow of the Special Libraries Association, a recipient of the Association’s Leadership Award and LMD’s Karen J. Swift Mentoring Award, in 2016 was named Ontario’s Public Librarian of the Year, and received Canada’s Outstanding Service to Librarianship Award.