General Session: Using data to answer the question: where are we going and how will we know if we’re getting there?
Starts @ 1:15 pm PT | 2:15 pm MT | 3:15 pm CT | 4:15 pm ET
Selecting the right metrics for your organization is both art and science. What are the various uses and purposes for metrics? How does one choose and what should be considered? Our panelists will address these questions and share their own key performance indicator (KPI) stories. How did their libraries approach the decision? What challenges did they face? How’s it working for them now? What lessons did they learn and what do they recommend? You’ll leave this session with a written framework and practical tips to help you move forward with your own organization’s metrics-related decisions.